Before you can set up your Chat channel, you must first create a Webhook. Whenever an agent adds a message to a conversation that you create using the Chat API, 8x8 makes an HTTP call to the Webhook URL.
A Webhook can be created either via UI or via API.
Create a Webhook using Configuration Manager
Access your Configuration Manager implementation.
Go to Integrations > Webhooks.
- Click Add webhook
- Click Save
Create a Webhook using API
Access your API key
Call the Create a WebHook endpoint
Updated 20 days ago