Cloud Storage Service Objects
Description of available objects and the filters to locate them
Filtering by time
Filtering by the date when objects where created or when objects were last updated can be done by using createdTime or updatedTime in the filter parameter. These parameters must be specified as unix timestamp in milliseconds.
For example, getting all contact center recordings that were created from 2024-09-01 00:00:00 GMT to 2024-10-01 00:00:00 GMT would look like:
filter=type==callcenterrecording;createdTime=ge=1725148800000;createdTime=le=1727740800000
or, for getting same recordings but specifying the time when were last updated
filter=type==callcenterrecording;updatedTime=ge=1725148800000;updatedTime=le=1727740800000
Work - Unified Communications
Work Call Recording
filter=type==callrecording
{
"id": "9984564e-557c-42bf-9b7c-40c7b909d489",
"type": "callrecording",
"mimeType": "audio/mpeg",
"objectName": "ipbx:acmecorp:callrecording:users:117209:1667337742543-1666686434952-117209-+16695555518_E.mp3",
"checksumType": "MD5",
"checksum": "c03f27f4b1ca0aefea989f1c1b432d9e",
"customerId": "0012J00002IZiaKQAT",
"userId": "2xEVyEt2SFmZfL3v5UuEdw",
"storedBytes": 28224,
"createdTime": "2022-11-01T21:22:22",
"updatedTime": "2022-11-01T21:22:32",
"objectState": "AVAILABLE",
"bucketId": "57b3ae7b-da6a-437d-b7eb-8d109f89ef2f",
"tags": [
{
"key": "guid",
"value": "57b3ae7b-da6a-437d-b7eb-8d109f89ef2f"
},
{
"key": "pbxId",
"value": "EhS7MdQXSX2zElaIeTt49Q"
},
{
"key": "callId",
"value": "1666686434952"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "address",
"value": "+16695555518"
},
{
"key": "endTime",
"value": "1667337749032"
},
{
"key": "branchId",
"value": "ZANgBY7WRyOZq_HYzQ48wQ"
},
{
"key": "duration",
"value": "3000"
},
{
"key": "userName",
"value": "Alex Wilber"
},
{
"key": "callLogId",
"value": "3TYkxslLRn6kquFSYoSOxA1666686434952"
},
{
"key": "direction",
"value": "OUTBOUND"
},
{
"key": "startTime",
"value": "1667337742543"
},
{
"key": "userEmail",
"value": "[email protected]"
},
{
"key": "extensionId",
"value": "3TYkxslLRn6kquFSYoSOxA"
},
{
"key": "extensionNumber",
"value": "117209"
},
{
"key": "media-processed",
"value": "true"
}
],
"shared": false
}
Work Call Recording Transcript
This is only available if the user has Conversation IQ.
filter=type==transcription;sourceObjectType==callrecordingchannel
There will be 2 objects per call. the speaker tag will identify the party
"tags": [
{
"key": "speaker",
"value": "owner"
}
]
"tags": [
{
"key": "speaker",
"value": "external"
}
]
Work Voicemail file
filter=type==voicemail
8x8 Contact Center
Contact Center Call Recording
Call Recording for Contact Center calls. Stereo recordings.
filter=type==callcenterrecording
Contact Center Call Recording Transcript
filter=type==transcription;sourceObjectType==callcenterrecording
{
"id": "6cf3260a-d4f2-4fba-8240-53633634713f",
"type": "callcenterrecording",
"mimeType": "audio/mpeg",
"objectName": "int-1781d39f76d-vFuLcjeUpdFzcAnYOl3nC0Rh0-phone-00-acmecorp01.mp3",
"checksumType": "MD5",
"checksum": "27b75edcb0305a6a6a87d60a1e01f1a4-1",
"customerId": "0012J00002KTQJzzzz",
"userId": "eqhDvk_OQJWHKP8Qdzzzzz",
"storedBytes": 3813912,
"createdTime": "2021-03-10T18:02:08",
"updatedTime": "2021-03-10T18:02:59",
"objectState": "AVAILABLE",
"bucketId": "d53d0b69-936d-42df-8232-ccc86a309eee",
"tags": [
{
"key": "callId",
"value": "int-1781d39f76d-vFuLcjeUpdFzcAnYOl3nC0Rh0-phone-00-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "address",
"value": "Cell Phone CA"
},
{
"key": "agentId",
"value": "eqhDvk_OQJWHKP8Qdzzzzz"
},
{
"key": "branchId",
"value": "mnvMZsd9Rt6YbInURyVzzzz"
},
{
"key": "calleeId",
"value": "12025553989"
},
{
"key": "callerId",
"value": "4085559901"
},
{
"key": "duration",
"value": "1271000"
},
{
"key": "mediaUrl",
"value": "R202103101740420023.wav"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "agentName",
"value": "Khang Glynn"
},
{
"key": "direction",
"value": "INBOUND"
},
{
"key": "queueName",
"value": "Level 3 Support"
},
{
"key": "startTime",
"value": "1615398042234"
},
{
"key": "calleeName",
"value": "Khang Glynn"
},
{
"key": "callerName",
"value": "Cell Phone CA"
},
{
"key": "channelName",
"value": "Main Support"
},
{
"key": "queueNumber",
"value": "1819"
},
{
"key": "holdDuration",
"value": "0"
},
{
"key": "callSnippetId",
"value": ""
},
{
"key": "transactionId",
"value": "10733"
},
{
"key": "extensionNumber",
"value": "600032"
},
{
"key": "billingTelephoneNumber",
"value": "14405558010"
}
],
"shared": false
}
Post Call Survey
The result of the post call survey. Note this data is also available in Post Call Survey API.
filter=type==postcallsurvey
{
"id": "e8430fd2-bf6e-4b95-a6e7-6229066567c3",
"type": "postcallsurvey",
"mimeType": "application/json",
"objectName": "int-18419b888db-G7VBDUQreh0xPFMLVd8n9uedI-phone-00-acmecorp01",
"checksumType": "MD5",
"checksum": "62418dea13bbc7e403b5df4b5c9a672d",
"customerId": "0012J00002KTQJzzzz",
"userId": "64oyEUb_Sk6bxVB9P5zzzz",
"storedBytes": 567,
"createdTime": "2022-10-27T13:53:54",
"updatedTime": "2022-10-27T13:54:30",
"objectState": "AVAILABLE",
"bucketId": "32c0786c-96c6-405e-bce7-74d1b468a763",
"tags": [
{
"key": "pcsId",
"value": "int-18419b888db-G7VBDUQreh0xPFMLVd8n9uedI-phone-00-acmecorp01"
},
{
"key": "callId",
"value": "int-18419b888db-G7VBDUQreh0xPFMLVd8n9uedI-phone-00-acmecorp01"
},
{
"key": "agentId",
"value": "ag64oyEUb_Sk6bxVB9Pzzzz"
},
{
"key": "tenantId",
"value": "acmecorp01"
}
],
"shared": false
}
Post Call Survey Voice Comment Recording
Voice comment left as part of post call survey.
filter=type==voicecommentrecording
{
"id": "1d6005d8-4a25-43cc-baa2-1c32a62d4737",
"type": "voicecommentrecording",
"mimeType": "audio/wav",
"objectName": "int-183e7c02084-Tl4kWT4RnOa5VeOArggrZjBcd-phone-00-acmecorp01-q1.wav",
"checksumType": "MD5",
"checksum": "f8c528a23eb15160aaebe6e4faf81750",
"customerId": "0012J00002KTQJzzz",
"userId": "ag64oyEUb_Sk6bxVB9P5zzz",
"storedBytes": 61484,
"createdTime": "2022-10-17T21:01:51",
"updatedTime": "2022-10-17T21:01:54",
"objectState": "AVAILABLE",
"bucketId": "cfedae99-2010-473b-8530-8c6c1bd74fec",
"tags": [
{
"key": "pcsId",
"value": "int-183e7c02084-Tl4kWT4RnOa5VeOArggrZjBcd-phone-00-acmecorp01"
},
{
"key": "callId",
"value": "int-183e7c02084-Tl4kWT4RnOa5VeOArggrZjBcd-phone-00-acmecorp01"
},
{
"key": "agentId",
"value": "ag64oyEUb_Sk6bxVB9P5zzz"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "pcsQuestionNumber",
"value": "1"
},
{
"key": "transcription-processed",
"value": "true"
}
],
"shared": false
}
Post Call Survey Voice Comment Recording Transcription
filter=type==transcription;sourceObjectType==voicecommentrecording
{
"id": "bb94a730-a66c-4c19-af88-cc2395e66da4",
"type": "transcription",
"mimeType": "application/json",
"objectName": "int-183b3b3c9e1-7ippeG63cFx6CqobUd8q69SqO-phone-00-acmecorp01-q9.json",
"checksumType": "MD5",
"checksum": "0f267cbdf609350f73af7e5fb452d615",
"customerId": "0012J00002KTQJzzz",
"userId": "AQDqmvKiRbG4ekigNSzzz",
"storedBytes": 486,
"createdTime": "2022-10-07T18:28:55",
"updatedTime": "2022-10-07T18:28:57",
"objectState": "AVAILABLE",
"bucketId": "11ea975d-bc29-4c61-8c3a-eb8dde5458f1",
"tags": [
{
"key": "pcsId",
"value": "int-183b3b3c9e1-7ippeG63cFx6CqobUd8q69SqO-phone-00-acmecorp01"
},
{
"key": "callId",
"value": "int-183b3b3c9e1-7ippeG63cFx6CqobUd8q69SqO-phone-00-acmecorp01"
},
{
"key": "result",
"value": "ok"
},
{
"key": "agentId",
"value": "AQDqmvKiRbG4ekigNSzzz"
},
{
"key": "duration",
"value": "1"
},
{
"key": "language",
"value": "en-US"
},
{
"key": "provider",
"value": "voci"
},
{
"key": "sourceId",
"value": "0b52a701-f20f-4691-b035-e5c8e9cd78af"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "sourceObjectType",
"value": "voicecommentrecording"
},
{
"key": "pcsQuestionNumber",
"value": "9"
}
],
"shared": false
}
CC Voicemail Recording
filter=type==callcentervoicemail
{
"id": "10b17f97-baff-4610-8f19-70f3f2c0abc9",
"type": "callcentervoicemail",
"mimeType": "audio/mpeg",
"objectName": "int-1843bd9685e-x5zrSPDXGaiqinf9oMFkpUbau-vmail-00-acmecorp01.mp3",
"checksumType": "MD5",
"checksum": "6f9ccf8d85a6e21296757ae001d70490",
"customerId": "0012J00002KTzzzz",
"userId": "aiYxR4vVSuCcfajOqwzzzz",
"storedBytes": 539712,
"createdTime": "2022-11-09T16:30:52",
"updatedTime": "2022-11-09T16:31:36",
"objectState": "AVAILABLE",
"bucketId": "c62f39e5-da8f-4ff7-8f47-da44578e0d31",
"tags": [
{
"key": "callId",
"value": "int-1843bd9685e-x5zrSPDXGaiqinf9oMFkpUbau-vmail-00-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "address",
"value": "DEF"
},
{
"key": "agentId",
"value": "aiYxR4vVSuCcfajOqwzzzz"
},
{
"key": "branchId",
"value": "mnvMZsd9Rt6YbInURyzzzz"
},
{
"key": "calleeId",
"value": ""
},
{
"key": "callerId",
"value": ""
},
{
"key": "duration",
"value": "67000"
},
{
"key": "mediaUrl",
"value": "094e5cf7-85d4-4f6d-a6a2-b8c8aaa1633e_1663085857.wav"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "agentName",
"value": ""
},
{
"key": "direction",
"value": "INBOUND"
},
{
"key": "queueName",
"value": "Sales Voice Mail"
},
{
"key": "startTime",
"value": "1668011452227"
},
{
"key": "agentEmail",
"value": ""
},
{
"key": "calleeName",
"value": ""
},
{
"key": "callerName",
"value": "DEF"
},
{
"key": "channelName",
"value": "13125555066"
},
{
"key": "queueNumber",
"value": "571"
},
{
"key": "holdDuration",
"value": ""
},
{
"key": "callSnippetId",
"value": ""
},
{
"key": "transactionId",
"value": "874"
},
{
"key": "originalCallId",
"value": "int-18337a3bdfa-WawHeGWwrRIvpTdmz2p027kdj-phone-00-acmecorp01"
},
{
"key": "extensionNumber",
"value": ""
},
{
"key": "billingTelephoneNumber",
"value": ""
}
],
"shared": false
}
CC Voicemail Recording Transcript
filter=type==transcription;sourceObjectType==callcentervoicemail
{
"id": "6a3ba4d7-c221-4c23-8d50-7e9e5fdb7625",
"type": "transcription",
"mimeType": "application/json",
"objectName": "int-18729fc3e63-3siHRMg9PX50ZpArizpitQOIQ-vmail-00-supertenantcsm01.json",
"checksumType": "MD5",
"checksum": "9a5006469effa23d4489e8ee2f969f8b",
"customerId": "0012J00002KTQJaaaa",
"userId": "AopPWJ1BR82b9UZwKDaaaa",
"storedBytes": 2062,
"createdTime": "2023-03-28T21:10:41",
"updatedTime": "2023-03-28T21:10:45",
"objectState": "AVAILABLE",
"bucketId": "71870394-33ac-4f82-b6a7-8e6f59f8fc09",
"tags": [
{
"key": "callId",
"value": "int-18729fc3e63-3siHRMg9PX50ZpArizpitQOIQ-vmail-00-supertenantcsm01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "result",
"value": "ok"
},
{
"key": "address",
"value": "M,DENNIS"
},
{
"key": "agentId",
"value": "agAopPWJ1BR82b9UZwKDaaaa"
},
{
"key": "branchId",
"value": "IhKgvB0kQb6Jvv1pbG1Apg"
},
{
"key": "calleeId",
"value": ""
},
{
"key": "callerId",
"value": ""
},
{
"key": "duration",
"value": "18"
},
{
"key": "language",
"value": "en-US"
},
{
"key": "mediaUrl",
"value": "c6ae7dfd-f81d-4eac-8949-94279f50b548_1680036586.wav"
},
{
"key": "provider",
"value": "voci"
},
{
"key": "sourceId",
"value": "f0f1b23c-a8e5-4cf7-9d6e-05e2b4cf2562"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "agentName",
"value": ""
},
{
"key": "direction",
"value": "INBOUND"
},
{
"key": "queueName",
"value": "Marketing Voicemail"
},
{
"key": "startTime",
"value": "1680037811842"
},
{
"key": "agentEmail",
"value": ""
},
{
"key": "calleeName",
"value": ""
},
{
"key": "callerName",
"value": "M,DENNIS"
},
{
"key": "channelName",
"value": "CVFP Main Number"
},
{
"key": "queueNumber",
"value": "480"
},
{
"key": "holdDuration",
"value": ""
},
{
"key": "callSnippetId",
"value": ""
},
{
"key": "transactionId",
"value": "1868"
},
{
"key": "originalCallId",
"value": "int-18729fb4334-vxp1mdHa16jYDAv7UP3HxmXTe-phone-00-acmecorp01"
},
{
"key": "extensionNumber",
"value": ""
},
{
"key": "sourceObjectType",
"value": "callcentervoicemail"
},
{
"key": "billingTelephoneNumber",
"value": ""
}
],
"shared": false
}
CC Screen Recording
filter=type==screenrecording
{
"id": "9e58ab51-360e-46db-b508-6e5ba6bc3700",
"type": "screenrecording",
"mimeType": "video/mp4",
"objectName": "int-1845ea47cdb-7uK6Uj2BHUMubNY7OOKsgiyjM-phone-00-acmecorp01.mp4",
"checksumType": "MD5",
"checksum": "619924e1c5202f83340b149d14f6d1d4",
"customerId": "0012J00002KTQJYaaa",
"userId": "whzJ0NOwTdWid_JP6DpFYw",
"storedBytes": 3907847,
"createdTime": "2022-11-09T23:15:12",
"updatedTime": "2022-11-09T23:15:18",
"objectState": "AVAILABLE",
"bucketId": "a06fef64-3160-4b87-93bb-83ec67fb983b",
"tags": [
{
"key": "callId",
"value": "int-1845ea47cdb-7uK6Uj2BHUMubNY7OOKsgiyjM-phone-00-acmecorp01"
},
{
"key": "agentId",
"value": "agwhzJ0NOwTdWid_JP6zzzz"
},
{
"key": "duration",
"value": "542000"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "startTime",
"value": "1668035167650"
},
{
"key": "startedBy",
"value": "vcc-agui"
},
{
"key": "identifier",
"value": "NA12_acmecorp01"
},
{
"key": "transactionId",
"value": "7434"
},
{
"key": "recording_start_time",
"value": "20221109T230607"
}
],
"shared": false
}
CC Agent Notes
Notes added to transactions by agents. Object contains text.
filter=type==agentnotes
{
"id": "c5381c7d-28b5-4bbd-9f87-cbb47adc613e",
"type": "agentnotes",
"mimeType": "text/plain",
"objectName": "int-18486b7d9b9-9rNMbf8CSyBum7opdCSIsgFdr-phone-00-supertenantcsm01.agentnotes",
"checksumType": "MD5",
"checksum": "76ede5ffb605855281abb5173e1da70a",
"customerId": "0012J00002Kzzzzzzz",
"userId": "AD21EBR1RhuV2TNDizzzz",
"storedBytes": 39,
"createdTime": "2022-11-17T17:51:46",
"updatedTime": "2022-11-17T17:54:01",
"objectState": "AVAILABLE",
"bucketId": "26572b1c-e844-4c44-a6b6-3bd8a2df7dff",
"tags": [
{
"key": "callId",
"value": "int-18486b7d9b9-9rNMbf8CSyBum7opdCSIsgFdr-phone-00-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "tenantId",
"value": "acmecorp01"
}
],
"shared": false
}
AI/ML Sentiment Analysis Scores
Getting sentiment scores from AI/ML sentiment analysis.
filter=type==sentimentScore
{
"id": "daa0b61e-c36c-402c-90f3-a3f3fdf1139b",
"type": "sentimentScore",
"mimeType": "application/json",
"objectName": "int-1924c64e00a-zMCJ1IqScHpzxu2uMdOcDVwH8-phone-03-acmecorp01.json",
"checksumType": "MD5",
"checksum": "5b643ff0678e10ab643e21e6b7b2a251",
"customerId": "0012J00002Kzzzzzzz",
"userId": "AD21EBR1RhuV2TNDizzzz",
"storedBytes": 2732,
"createdTime": "2024-10-02T08:44:30",
"updatedTime": "2024-10-02T08:44:30",
"objectState": "AVAILABLE",
"bucketId": "58252ded-dd6d-4453-a4c4-994bc4b21ace",
"tags": [
{
"key": "callId",
"value": "int-1924c64e00a-zMCJ1IqScHpzxu2uMdOcDVwH8-phone-03-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "sourceObjectType",
"value": "transcription"
},
{
"key": "contentObjectType",
"value": "callcenterrecordingchannel"
},
{
"key": "sentimentProcessed",
"value": "true"
}
],
"shared": false
}
AI/ML summary
Getting an AI/ML generated summary from a transcript (voice or digital)
filter=type==summary
{
"id": "651dc994-27aa-43cc-8f43-301fa6458639",
"type": "summary",
"mimeType": "application/json",
"objectName": "int-1921de567b1-7zrCRtowKo5rmiXNVI0G4PLOE-phone-03-acmecorp01.json",
"checksumType": "MD5",
"checksum": "54007f2dc30d9d6df5628e18d996ba3a",
"customerId": "0012J00002Kzzzzzzz",
"userId": "AD21EBR1RhuV2TNDizzzz",
"storedBytes": 571,
"createdTime": "2024-09-23T08:02:10",
"updatedTime": "2024-09-23T08:02:16",
"objectState": "AVAILABLE",
"bucketId": "34c8c69e-8a43-4ea0-9996-51ada9e06c25",
"tags": [
{
"key": "callId",
"value": "int-1921de567b1-7zrCRtowKo5rmiXNVI0G4PLOE-phone-03-acmecorp01"
},
{
"key": "result",
"value": "ok"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "sourceObjectId",
"value": "8d1bfa3c-3519-4823-a131-646bde4cd271"
},
{
"key": "sourceObjectType",
"value": "transcription"
},
{
"key": "contentObjectType",
"value": "callcenterrecordingchannel"
}
],
"shared": false
}
Updated 6 months ago