Cloud Storage Service Objects
Description of available objects and the filters to locate them
Work - Unified Communications
Work Call Recording
filter=type==callrecording
{
"id": "9984564e-557c-42bf-9b7c-40c7b909d489",
"type": "callrecording",
"mimeType": "audio/mpeg",
"objectName": "ipbx:acmecorp:callrecording:users:117209:1667337742543-1666686434952-117209-+16695555518_E.mp3",
"checksumType": "MD5",
"checksum": "c03f27f4b1ca0aefea989f1c1b432d9e",
"customerId": "0012J00002IZiaKQAT",
"userId": "2xEVyEt2SFmZfL3v5UuEdw",
"storedBytes": 28224,
"createdTime": "2022-11-01T21:22:22",
"updatedTime": "2022-11-01T21:22:32",
"objectState": "AVAILABLE",
"bucketId": "57b3ae7b-da6a-437d-b7eb-8d109f89ef2f",
"tags": [
{
"key": "guid",
"value": "57b3ae7b-da6a-437d-b7eb-8d109f89ef2f"
},
{
"key": "pbxId",
"value": "EhS7MdQXSX2zElaIeTt49Q"
},
{
"key": "callId",
"value": "1666686434952"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "address",
"value": "+16695555518"
},
{
"key": "endTime",
"value": "1667337749032"
},
{
"key": "branchId",
"value": "ZANgBY7WRyOZq_HYzQ48wQ"
},
{
"key": "duration",
"value": "3000"
},
{
"key": "userName",
"value": "Alex Wilber"
},
{
"key": "callLogId",
"value": "3TYkxslLRn6kquFSYoSOxA1666686434952"
},
{
"key": "direction",
"value": "OUTBOUND"
},
{
"key": "startTime",
"value": "1667337742543"
},
{
"key": "userEmail",
"value": "[email protected]"
},
{
"key": "extensionId",
"value": "3TYkxslLRn6kquFSYoSOxA"
},
{
"key": "extensionNumber",
"value": "117209"
},
{
"key": "media-processed",
"value": "true"
}
],
"shared": false
}
Work Call Recording Transcript
This is only available if the user has Conversation IQ.
filter=type==transcription;sourceObjectType==callrecordingchannel
There will be 2 objects per call. the speaker tag will identify the party
"tags": [
{
"key": "speaker",
"value": "owner"
}
]
"tags": [
{
"key": "speaker",
"value": "external"
}
]
Work Voicemail file
filter=type==voicemail
8x8 Contact Center
Contact Center Call Recording
Call Recording for Contact Center calls. Stereo recordings.
filter=type==callcenterrecording
Contact Center Call Recording Transcript
filter=type==transcription;sourceObjectType==callcenterrecording
{
"id": "6cf3260a-d4f2-4fba-8240-53633634713f",
"type": "callcenterrecording",
"mimeType": "audio/mpeg",
"objectName": "int-1781d39f76d-vFuLcjeUpdFzcAnYOl3nC0Rh0-phone-00-acmecorp01.mp3",
"checksumType": "MD5",
"checksum": "27b75edcb0305a6a6a87d60a1e01f1a4-1",
"customerId": "0012J00002KTQJzzzz",
"userId": "eqhDvk_OQJWHKP8Qdzzzzz",
"storedBytes": 3813912,
"createdTime": "2021-03-10T18:02:08",
"updatedTime": "2021-03-10T18:02:59",
"objectState": "AVAILABLE",
"bucketId": "d53d0b69-936d-42df-8232-ccc86a309eee",
"tags": [
{
"key": "callId",
"value": "int-1781d39f76d-vFuLcjeUpdFzcAnYOl3nC0Rh0-phone-00-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "address",
"value": "Cell Phone CA"
},
{
"key": "agentId",
"value": "eqhDvk_OQJWHKP8Qdzzzzz"
},
{
"key": "branchId",
"value": "mnvMZsd9Rt6YbInURyVzzzz"
},
{
"key": "calleeId",
"value": "12025553989"
},
{
"key": "callerId",
"value": "4085559901"
},
{
"key": "duration",
"value": "1271000"
},
{
"key": "mediaUrl",
"value": "R202103101740420023.wav"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "agentName",
"value": "Khang Glynn"
},
{
"key": "direction",
"value": "INBOUND"
},
{
"key": "queueName",
"value": "Level 3 Support"
},
{
"key": "startTime",
"value": "1615398042234"
},
{
"key": "calleeName",
"value": "Khang Glynn"
},
{
"key": "callerName",
"value": "Cell Phone CA"
},
{
"key": "channelName",
"value": "Main Support"
},
{
"key": "queueNumber",
"value": "1819"
},
{
"key": "holdDuration",
"value": "0"
},
{
"key": "callSnippetId",
"value": ""
},
{
"key": "transactionId",
"value": "10733"
},
{
"key": "extensionNumber",
"value": "600032"
},
{
"key": "billingTelephoneNumber",
"value": "14405558010"
}
],
"shared": false
}
Post Call Survey
The result of the post call survey. Note this data is also available in Post Call Survey API.
filter=type==postcallsurvey
{
"id": "e8430fd2-bf6e-4b95-a6e7-6229066567c3",
"type": "postcallsurvey",
"mimeType": "application/json",
"objectName": "int-18419b888db-G7VBDUQreh0xPFMLVd8n9uedI-phone-00-acmecorp01",
"checksumType": "MD5",
"checksum": "62418dea13bbc7e403b5df4b5c9a672d",
"customerId": "0012J00002KTQJzzzz",
"userId": "64oyEUb_Sk6bxVB9P5zzzz",
"storedBytes": 567,
"createdTime": "2022-10-27T13:53:54",
"updatedTime": "2022-10-27T13:54:30",
"objectState": "AVAILABLE",
"bucketId": "32c0786c-96c6-405e-bce7-74d1b468a763",
"tags": [
{
"key": "pcsId",
"value": "int-18419b888db-G7VBDUQreh0xPFMLVd8n9uedI-phone-00-acmecorp01"
},
{
"key": "callId",
"value": "int-18419b888db-G7VBDUQreh0xPFMLVd8n9uedI-phone-00-acmecorp01"
},
{
"key": "agentId",
"value": "ag64oyEUb_Sk6bxVB9Pzzzz"
},
{
"key": "tenantId",
"value": "acmecorp01"
}
],
"shared": false
}
Post Call Survey Voice Comment Recording
Voice comment left as part of post call survey.
filter=type==voicecommentrecording
{
"id": "1d6005d8-4a25-43cc-baa2-1c32a62d4737",
"type": "voicecommentrecording",
"mimeType": "audio/wav",
"objectName": "int-183e7c02084-Tl4kWT4RnOa5VeOArggrZjBcd-phone-00-acmecorp01-q1.wav",
"checksumType": "MD5",
"checksum": "f8c528a23eb15160aaebe6e4faf81750",
"customerId": "0012J00002KTQJzzz",
"userId": "ag64oyEUb_Sk6bxVB9P5zzz",
"storedBytes": 61484,
"createdTime": "2022-10-17T21:01:51",
"updatedTime": "2022-10-17T21:01:54",
"objectState": "AVAILABLE",
"bucketId": "cfedae99-2010-473b-8530-8c6c1bd74fec",
"tags": [
{
"key": "pcsId",
"value": "int-183e7c02084-Tl4kWT4RnOa5VeOArggrZjBcd-phone-00-acmecorp01"
},
{
"key": "callId",
"value": "int-183e7c02084-Tl4kWT4RnOa5VeOArggrZjBcd-phone-00-acmecorp01"
},
{
"key": "agentId",
"value": "ag64oyEUb_Sk6bxVB9P5zzz"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "pcsQuestionNumber",
"value": "1"
},
{
"key": "transcription-processed",
"value": "true"
}
],
"shared": false
}
Post Call Survey Voice Comment Recording Transcription
filter=type==transcription;sourceObjectType==voicecommentrecording
{
"id": "bb94a730-a66c-4c19-af88-cc2395e66da4",
"type": "transcription",
"mimeType": "application/json",
"objectName": "int-183b3b3c9e1-7ippeG63cFx6CqobUd8q69SqO-phone-00-acmecorp01-q9.json",
"checksumType": "MD5",
"checksum": "0f267cbdf609350f73af7e5fb452d615",
"customerId": "0012J00002KTQJzzz",
"userId": "AQDqmvKiRbG4ekigNSzzz",
"storedBytes": 486,
"createdTime": "2022-10-07T18:28:55",
"updatedTime": "2022-10-07T18:28:57",
"objectState": "AVAILABLE",
"bucketId": "11ea975d-bc29-4c61-8c3a-eb8dde5458f1",
"tags": [
{
"key": "pcsId",
"value": "int-183b3b3c9e1-7ippeG63cFx6CqobUd8q69SqO-phone-00-acmecorp01"
},
{
"key": "callId",
"value": "int-183b3b3c9e1-7ippeG63cFx6CqobUd8q69SqO-phone-00-acmecorp01"
},
{
"key": "result",
"value": "ok"
},
{
"key": "agentId",
"value": "AQDqmvKiRbG4ekigNSzzz"
},
{
"key": "duration",
"value": "1"
},
{
"key": "language",
"value": "en-US"
},
{
"key": "provider",
"value": "voci"
},
{
"key": "sourceId",
"value": "0b52a701-f20f-4691-b035-e5c8e9cd78af"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "sourceObjectType",
"value": "voicecommentrecording"
},
{
"key": "pcsQuestionNumber",
"value": "9"
}
],
"shared": false
}
CC Voicemail Recording
filter=type==callcentervoicemail
{
"id": "10b17f97-baff-4610-8f19-70f3f2c0abc9",
"type": "callcentervoicemail",
"mimeType": "audio/mpeg",
"objectName": "int-1843bd9685e-x5zrSPDXGaiqinf9oMFkpUbau-vmail-00-acmecorp01.mp3",
"checksumType": "MD5",
"checksum": "6f9ccf8d85a6e21296757ae001d70490",
"customerId": "0012J00002KTzzzz",
"userId": "aiYxR4vVSuCcfajOqwzzzz",
"storedBytes": 539712,
"createdTime": "2022-11-09T16:30:52",
"updatedTime": "2022-11-09T16:31:36",
"objectState": "AVAILABLE",
"bucketId": "c62f39e5-da8f-4ff7-8f47-da44578e0d31",
"tags": [
{
"key": "callId",
"value": "int-1843bd9685e-x5zrSPDXGaiqinf9oMFkpUbau-vmail-00-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "address",
"value": "DEF"
},
{
"key": "agentId",
"value": "aiYxR4vVSuCcfajOqwzzzz"
},
{
"key": "branchId",
"value": "mnvMZsd9Rt6YbInURyzzzz"
},
{
"key": "calleeId",
"value": ""
},
{
"key": "callerId",
"value": ""
},
{
"key": "duration",
"value": "67000"
},
{
"key": "mediaUrl",
"value": "094e5cf7-85d4-4f6d-a6a2-b8c8aaa1633e_1663085857.wav"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "agentName",
"value": ""
},
{
"key": "direction",
"value": "INBOUND"
},
{
"key": "queueName",
"value": "Sales Voice Mail"
},
{
"key": "startTime",
"value": "1668011452227"
},
{
"key": "agentEmail",
"value": ""
},
{
"key": "calleeName",
"value": ""
},
{
"key": "callerName",
"value": "DEF"
},
{
"key": "channelName",
"value": "13125555066"
},
{
"key": "queueNumber",
"value": "571"
},
{
"key": "holdDuration",
"value": ""
},
{
"key": "callSnippetId",
"value": ""
},
{
"key": "transactionId",
"value": "874"
},
{
"key": "originalCallId",
"value": "int-18337a3bdfa-WawHeGWwrRIvpTdmz2p027kdj-phone-00-acmecorp01"
},
{
"key": "extensionNumber",
"value": ""
},
{
"key": "billingTelephoneNumber",
"value": ""
}
],
"shared": false
}
CC Screen Recording
filter=type==screenrecording
{
"id": "9e58ab51-360e-46db-b508-6e5ba6bc3700",
"type": "screenrecording",
"mimeType": "video/mp4",
"objectName": "int-1845ea47cdb-7uK6Uj2BHUMubNY7OOKsgiyjM-phone-00-acmecorp01.mp4",
"checksumType": "MD5",
"checksum": "619924e1c5202f83340b149d14f6d1d4",
"customerId": "0012J00002KTQJYQA5",
"userId": "whzJ0NOwTdWid_JP6DpFYw",
"storedBytes": 3907847,
"createdTime": "2022-11-09T23:15:12",
"updatedTime": "2022-11-09T23:15:18",
"objectState": "AVAILABLE",
"bucketId": "a06fef64-3160-4b87-93bb-83ec67fb983b",
"tags": [
{
"key": "callId",
"value": "int-1845ea47cdb-7uK6Uj2BHUMubNY7OOKsgiyjM-phone-00-acmecorp01"
},
{
"key": "agentId",
"value": "agwhzJ0NOwTdWid_JP6zzzz"
},
{
"key": "duration",
"value": "542000"
},
{
"key": "tenantId",
"value": "acmecorp01"
},
{
"key": "startTime",
"value": "1668035167650"
},
{
"key": "startedBy",
"value": "vcc-agui"
},
{
"key": "identifier",
"value": "NA12_acmecorp01"
},
{
"key": "transactionId",
"value": "7434"
},
{
"key": "recording_start_time",
"value": "20221109T230607"
}
],
"shared": false
}
CC Agent Notes
Notes added to transactions by agents. Object contains text.
filter=type==agentnotes
{
"id": "c5381c7d-28b5-4bbd-9f87-cbb47adc613e",
"type": "agentnotes",
"mimeType": "text/plain",
"objectName": "int-18486b7d9b9-9rNMbf8CSyBum7opdCSIsgFdr-phone-00-supertenantcsm01.agentnotes",
"checksumType": "MD5",
"checksum": "76ede5ffb605855281abb5173e1da70a",
"customerId": "0012J00002Kzzzzzzz",
"userId": "AD21EBR1RhuV2TNDizzzz",
"storedBytes": 39,
"createdTime": "2022-11-17T17:51:46",
"updatedTime": "2022-11-17T17:54:01",
"objectState": "AVAILABLE",
"bucketId": "26572b1c-e844-4c44-a6b6-3bd8a2df7dff",
"tags": [
{
"key": "callId",
"value": "int-18486b7d9b9-9rNMbf8CSyBum7opdCSIsgFdr-phone-00-acmecorp01"
},
{
"key": "ipbxid",
"value": "acmecorp"
},
{
"key": "tenantId",
"value": "acmecorp01"
}
],
"shared": false
}
Updated 2 months ago