Contact Management
Our Contact API allows you to add new contacts into the system. This section guides you through the steps to create a contact. Before you start, make sure you have an API key to authenticate your requests.
For comprehensive information about the object structure, including restrictions, please refer to the Object Structure Guide.
Endpoint for Contact Management: https://api.8x8.com/directory-contacts/api/v3/contacts
1. Obtain API Key for Contact Management Product
To use the Contact Search endpoint, you must obtain a Contact Management API Key. This key is required for any requests that create, update, or delete contact information, i.e., POST, PUT, DELETE methods.
2. Create Contact
Once authenticated, you can create a new contact by sending a POST request to the Contact API with the necessary information.
HTTP Request
POST https://api.8x8.com/directory-contacts/api/v3/contacts
Request Headers
| Name | Required | Description | Example |
|---|---|---|---|
| Content-Type | ✓ | This indicates that the request body is in JSON format | application/json |
| x-api-key | ✓ | Pass the API key returned from Admin Console for Contact Management product | romc_MmFmMTI3sowe |
Body
{
"companyName":"8x8, Inc.",
"contactType":"company",
"customerId":"0016C00000VM1BeQAL",
"department":"Research and Development",
"firstName":"John",
"jobTitle":"Software Eng.",
"lastName":"Doe",
"locale":"en_US",
"location":"San Jose, CA",
"nickName":"johnny",
"pbxId":"bhjLT03CTJuVwgAy9y3DOQ",
"pbxName":"qmsarealenv1",
"timeZone":"America/Los_Angeles",
"addresses":[
{
"city":"San Jose",
"country":"United States",
"county":"Santa Clara",
"notes":"8x8 Headquarters",
"postalCode":"95131",
"primary":true,
"purposeType":"WORK",
"state":"California",
"streetName":"1st St",
"streetNumber":"675"
}
],
"emails":[
{
"email":"[email protected]",
"primary":true,
"purposeType":"WORK"
}
],
"phones":[
{
"phone":"+18005551234",
"primary":true,
"purposeType":"WORK",
"source":"EXTERNAL"
}
],
"tags":[
{
"name":"customField1",
"value":"value1"
}
]
}
Response
A successful creation will yield a 200 status code and a response body with the details of the new contact, including a contactId. Save the contactId for any future reference.
{
"id": "c3697cef-5e57-41cc-8720-6db6e8e2a977",
"companyName":"8x8, Inc.",
"contactType":"company",
"customerId":"0016C00000VM1BeQAL",
"department":"Research and Development",
"firstName":"John",
"jobTitle":"Software Eng.",
"lastName":"Doe",
"locale":"en_US",
"location":"San Jose, CA",
"nickName":"johnny",
"pbxId":"bhjLT03CTJuVwgAy9y3DOQ",
"pbxName":"qmsarealenv1",
"timeZone":"America/Los_Angeles",
"addresses":[
{
"id": 4038630,
"city":"San Jose",
"country":"United States",
"county":"Santa Clara",
"notes":"8x8 Headquarters",
"postalCode":"95131",
"primary":true,
"purposeType":"WORK",
"state":"California",
"streetName":"1st St",
"streetNumber":"675"
}
],
"emails":[
{
"id": 5106357,
"email":"[email protected]",
"primary":true,
"purposeType":"WORK"
}
],
"phones":[
{
"id": 3115234,
"phone":"+18005551234",
"primary":true,
"purposeType":"WORK",
"source":"EXTERNAL"
}
],
"tags":[
{
"id": 3248976,
"name":"customField1",
"value":"value1"
}
]
}
3. Modify Contact
After creating a contact, you may need to update its information. To modify an existing contact, use a PUT request to the Contact API with the updated details.
HTTP Request
PUT https://api.8x8.com/directory-contacts/api/v3/contacts/{contactId}
Replace {contactId} with the unique identifier of the contact you wish to update.
Request Headers
| Name | Required | Description | Example |
|---|---|---|---|
| Content-Type | ✓ | This indicates that the request body is in JSON format | application/json |
| x-api-key | ✓ | Pass the API key returned from Admin Console for Contact Management product | romc_MmFmMTI3sowe |
Body
{
"id": "c3697cef-5e57-41cc-8720-6db6e8e2a977",
"companyName":"8x8, Inc.",
"contactType":"company",
"customerId":"0016C00000VM1BeQAL",
"department":"Marketing",
"firstName":"John",
"jobTitle":"Marketing Manager",
"lastName":"Doe",
"locale":"en_US",
"location":"San Jose, CA",
"nickName":"johnny",
"pbxId":"bhjLT03CTJuVwgAy9y3DOQ",
"pbxName":"qmsarealenv1",
"timeZone":"America/Los_Angeles",
"addresses":[
{
"city":"New York",
"country":"United States",
"county":"New York",
"notes":"Secondary Office Location",
"postalCode":"10001",
"primary":true,
"purposeType":"WORK",
"state":"New York",
"streetName":"5th Ave",
"streetNumber":"350"
}
],
"emails":[
{
"email":"[email protected]",
"primary":true,
"purposeType":"WORK"
}
],
"phones":[
{
"phone":"+18003351234",
"primary":true,
"purposeType":"WORK",
"source":"EXTERNAL"
}
],
"tags":[
{
"name":"customField1",
"value":"value2"
}
]
}
Provide the complete set of fields for the resource. Any fields not included in the request will be set to their default values or nullified.
Response
A successful creation will yield a 200 status code and a response body with the details of the updated contact.
{
"id": "c3697cef-5e57-41cc-8720-6db6e8e2a977",
"companyName":"8x8, Inc.",
"contactType":"company",
"customerId":"0016C00000VM1BeQAL",
"department":"Marketing",
"firstName":"John",
"jobTitle":"Marketing Manager",
"lastName":"Doe",
"locale":"en_US",
"location":"San Jose, CA",
"nickName":"johnny",
"pbxId":"bhjLT03CTJuVwgAy9y3DOQ",
"pbxName":"qmsarealenv1",
"timeZone":"America/Los_Angeles",
"addresses":[
{
"id": 4038640,
"city":"New York",
"country":"United States",
"county":"New York",
"notes":"Secondary Office Location",
"postalCode":"10001",
"primary":true,
"purposeType":"WORK",
"state":"New York",
"streetName":"5th Ave",
"streetNumber":"350"
}
],
"emails":[
{
"id": 3115834,
"email":"[email protected]",
"primary":true,
"purposeType":"WORK"
}
],
"phones":[
{
"id": 5106367,
"phone":"+18003351234",
"primary":true,
"purposeType":"WORK",
"source":"EXTERNAL"
}
],
"tags":[
{
"id": 3228976,
"name":"customField1",
"value":"value2"
}
]
}
Non-updatable Fields
The fields in the table below are read only and should not be included in any PUT request.
| Field | Description |
|---|---|
| createdTimestamp | Timestamp when the contact was created |
| updatedTimestamp | Timestamp when the contact was last updated |
4. Delete Contact
To remove a contact from our system, use the DELETE request with the specific contact's ID. This action is irreversible, so ensure that the contact is indeed meant to be deleted.
HTTP Request
DELETE https://api.8x8.com/directory-contacts/api/v3/contacts/{contactId}
Replace {contactId} with the unique identifier of the contact you wish to delete.
Request Headers
| Name | Required | Description | Example |
|---|---|---|---|
| Content-Type | ✓ | This indicates that the request body is in JSON format | application/json |
| x-api-key | ✓ | Pass the API key returned from Admin Console for Contact Management product | romc_MmFmMTI3sowe |
Body
No request body is needed for a delete operation.
Response
A successful deletion will yield a 200 status code. The response body will typically be empty, indicating that the contact has been successfully removed from the system.
Important: Deleting a Contact
Deleting a contact is a permanent action and cannot be undone. Please confirm the contact ID before proceeding with this operation to avoid unintended deletions.
5. Contact Search for Retrieval and Queries
While the ContactApp Product excels in managing contact details, for retrieving or searching for specific contacts, it's recommended to utilize the dedicated Contact Search API Key within the same service. This feature is specifically optimized for efficient and precise querying of contact data.
For detailed instructions on how to use this functionality, please refer to the documentation here.
Updated about 1 month ago