XCaaS Analytics & ContentXCaaS Actions & Events8x8 ConnectJaaSWe're Hiring!

Company Summary

Provides a summary of the call activity across the organization.

Suggest Edits

8x8 Work Analytics Historical access is via this multi step process. For any of the endpoints the same process is followed.

📘

You will need a working API key to begin

You can generate API credentials from How to get API Keys

The 8x8-api-key will be the Key generated. For Work Analytics the Secret from Admin Console is not required.

Use the following base URL during this process:

  • https://api.8x8.com/analytics/work

1. Authenticate to retrieve access token

You will use your API key combined with the user credentials of a user with permission and access to Work Analytics to authenticate, this user does not need to be the one who generated the API credentials

🚧

User must access Analytics at least once via browser

The users credentials will not be able to leverage the API until they have used Work Analytics via browser at least once

Parameters

Method: POST

Headers

NameRequiredDescriptionExample
8x8-apikey✓The 8x8-api key providedtest_key_kjdfidj238jf9123df221
Content-Type✓Set content type to form-urlencodedapplication/x-www-form-urlencoded

Body

NameRequiredDescriptionExample
username✓The 8x8 username of a user with Work Analytics access privileges[email protected]
password✓The 8x8 password of the user with Work Analytics access privilegesRrnp5QBW6dTbx^TP

Authentication Request:

curl --location --request POST 'https://api.8x8.com/analytics/work/v1/oauth/token' \
--header '8x8-apikey: {8x8-apikey input here}' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data-urlencode 'username={8x8 username of user input here}' \
--data-urlencode 'password={8x8 password of user input here}'

Authentication Response:

Response

{
    "access_token": "eyJhbGciOiJSUzI1NiJ9.yyyyyyyy.zzzzzzzzzz",
    "token_type": "bearer",
    "expires_in": 1800

Outputs For Next Step:

  • access_token
  • expires_in

The token will expire in the number of seconds specified in expires_in.

The following steps will use the access_token as a Bearer Token form of authentication. This takes the form of the
Authorization header being set to Bearer access_token (Space between Bearer and the access_token)

2. Run Report

Parameters

Method: GET

Headers

NameRequiredDescriptionExample
8x8-apikey✓The 8x8-api key providedtest_key_kjdfidj238jf9123df221
Authorization✓Pass the access_token returned from the authentication request as a Bearer token Bearer {access_token}Bearer eyJhbGciOiJSUzI1NiJ9.yyyyyyyy.zzzzzzzzzz

Path

NameRequiredDescriptionExample
version✓The current version for company summary is v1v1

Query

NameRequiredDescriptionExample
pbxId✓Pass the pbxId (PBX Name) of the requested pbx or comma separated list of pbxIds or allpbxes for all of the pbxs in the customer account. PBX names can be found here in Admin Consoleacmecorp,acmecorp2
startTime✓The interval start time for CDR searches - the format is YYYY-MM-DD HH:MM:SS.2022-10-20 08:30:00
endTime✓The interval end time for CDR searches - the format is YYYY-MM-DD HH:MM:SS.2022-10-20 19:00:00
timeZone✓IANA Time Zones. Examples America/New_York, Europe/London Wikipedia Time Zone ListAmerica/New_York

Company Summary Request

📘

Try out the Company Summary

You can try the company summary API from the reference

curl --location --request GET 'https://api.8x8.com/analytics/work/v{version}/compsum?pbxId={pbxId here}&startTime=2022-02-03 00:00:00&endTime=2022-02-03 10:00:00&timeZone=America/New_York' \
--header 'Authorization: Bearer {access_token here}' \
--header '8x8-apikey: {8x8-apikey input here}'

Company Summary Response

For details on the company summary metrics please refer to Company Summary Glossary

📘

Durations are in milliseconds

[
    {
        "pbxId": "acmecorp",
        "inboundTotal": 2252,
        "outboundTotal": 750,
        "externalInboundTotal": 0,
        "externalInboundAnswered": 0,
        "externalInboundAbandoned": 0,
        "percentExternalInboundAnswered": 0,
        "externalInboundMissed": 0,
        "externalOutboundTotal": 0,
        "externalOutboundAnswered": 0,
        "percentExternalOutboundAnswered": 0,
        "externalOutboundAbandoned": 0,
        "externalOutboundMissed": 0,
        "internalInboundTotal": 0,
        "internalInboundAnswered": 0,
        "internalInboundAbandoned": 0,
        "internalInboundMissed": 0,
        "internalOutboundTotal": 0,
        "internalOutboundAnswered": 0,
        "internalOutboundAbandoned": 0,
        "inboundAnswered": 987,
        "inboundAbandoned": 592,
        "inboundMissed": 1265,
        "outboundAnswered": 664,
        "outboundAbandoned": 86,
        "totalAnswered": 1754,
        "totalAbandoned": 732,
        "totalMissed": 1411,
        "totalRingTime": 12281452,
        "totalTalkTime": 573966607,
        "totalCall": 3215,
        "totalAbandonedTime": 125067986,
        "totalCallTime": 735627139,
        "avgRingTime": 6974,
        "avgTalkTime": 327232,
        "avgCallTime": 228810,
        "avgAbandonedTime": 179437,
        "totalVm": 688,
        "totalExtToExtAbandoned": 54,
        "totalExtToExtAnswered": 103,
        "totalExtToExt": 213,
        "totalExtToExtMissed": 60
    },
    {
        "pbxId": "acmecorp2",
        "inboundTotal": 0,
        "outboundTotal": 1,
        "externalInboundTotal": 0,
        "externalInboundAnswered": 0,
        "externalInboundAbandoned": 0,
        "percentExternalInboundAnswered": 0,
        "externalInboundMissed": 0,
        "externalOutboundTotal": 0,
        "externalOutboundAnswered": 0,
        "percentExternalOutboundAnswered": 0,
        "externalOutboundAbandoned": 0,
        "externalOutboundMissed": 0,
        "internalInboundTotal": 0,
        "internalInboundAnswered": 0,
        "internalInboundAbandoned": 0,
        "internalInboundMissed": 0,
        "internalOutboundTotal": 0,
        "internalOutboundAnswered": 0,
        "internalOutboundAbandoned": 0,
        "inboundAnswered": 0,
        "inboundAbandoned": 0,
        "inboundMissed": 0,
        "outboundAnswered": 1,
        "outboundAbandoned": 0,
        "totalAnswered": 1,
        "totalAbandoned": 0,
        "totalMissed": 0,
        "totalRingTime": 5158,
        "totalTalkTime": 2248,
        "totalCall": 1,
        "totalAbandonedTime": 0,
        "totalCallTime": 7429,
        "avgRingTime": 5158,
        "avgTalkTime": 2248,
        "avgCallTime": 7429,
        "avgAbandonedTime": 0,
        "totalVm": 0,
        "totalExtToExtAbandoned": 0,
        "totalExtToExtAnswered": 0,
        "totalExtToExt": 0,
        "totalExtToExtMissed": 0
    }
]

Updated 12 months ago