When enabled, Call recording files are stored temporarily for 24 hours on 8x8 servers and then irrecoverable deleted.
The call recording file can be pushed to a customer's own storage location using SFTP or AWS S3 enabling the customer to keep their own historical data records on a longer-term basis.
Optionally, a callback event can be sent to the customer's configured webhook to notify the customer platform each time a new file is pushed.
The record/log of the SMS invitation is anonymised after 6 months. After 6 months, only a record of the message event (with anonymised MSISD/content) is kept in case of disputes.
Video Call log entries and any data within each entry such as; location, image capture & chat transcript are retained for 75 days, then irrecoverable deleted
The image capture file(s) can be pushed to the same customer webhook using the same configured mechanism as the call recording file for long-term storage.
If the customer needs to retain call logs for a longer period of time, the call logs can be exported by the customer using the Connect Console (web app) or by using the Video Interaction Reporting API and ingested into the customer's own database.
Note, that exported call logs do include the lat/long location information.