Supported Content Types by Channel
| Channel | Channel type value | Text | Template | Image | Video | Button | File | Location |
|---|---|---|---|---|---|---|---|---|
| SMS | sms | ✅ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
whatsapp | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Viber | viber | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ❌ |
| Zalo Notification Service | zalo | ✅ | ✅ | ✅ | ❌ | ✅ | ❌ | ❌ |
| LINE Official Notification | line | ✅ | ✅ | ❌ | ❌ | ✅ | ❌ | ❌ |
Whatsapp
- Whatsapp requires templates to be approved before they can be sent as a business-initiated message. However, for replies to customer-initiated conversations, templates are not mandatory and freeform text is supported.
Viber
- Viber templates are only available in Russia, Ukraine, and Belarus as of January 2024
- Supported File formats are:
| File Type | File Formats | Max File Size |
|---|---|---|
| .pdf, .xps, .pdax, .eps | 200 MB | |
| Documents | .doc, .docx, .rtf, .dot, .dotx, .odt ,odf, .fodt, .txt, .info | 200 MB |
| Spreadsheet | .xls, .xlsx, .ods, .fods, .csv, .xlsm, .xltx | 200 MB |
- Supported Video formats are: .mp4 (recommended) and .3gp with a size limit of 200 MB
Zalo Notification Service
- Zalo Notification Service (ZNS) is strictly for one-way messaging and requires templates to be approved before they can be sent
LINE Official Notification
- LINE Official Notification (LON) is strictly for one-way messaging and requires templates to be approved before they can be sent