Verified SMS

Verified SMS (vSMS) adds sender verification and branding to business SMS messages, making these messages safer and more trustworthy.

This product is available through a partnership between Google and 8x8

Verified SMS helps businesses enhance their conversations with users, build trust, and prevent scams. Verified SMS works by verifying, on a per-message basis, that content is sent by a specific business. When a message is verified, users see the sender's business name, the sender's business logo, and a verification badge in the message thread.

All communications are secure, and message content is never shared with Google.


vSMS is available to Android users with the Google Messages app, in the following countries: United States, India, Mexico, Brazil, United Kingdom, France, Philippines, Italy, Spain and Canada.

To get started, please contact your 8x8 account manager.
You will need the following information to activate vSMS:

  • Your dedicated sender ID (short code, VLN or alphanumeric) and the associated countries (optional).

  • Your 8x8 accountId and subaccountId

  • Brand name (not public)

  • Agent name, this will be the public name visible by customers

  • Agent description (public)

  • Brand logo - your logos in PNG format (224x224px)