playFile enables you to send an audio recording to an end user.

The requests for all actions are the same as v1.1 except the removal of clientRequestId

Path for the new API

/POST /api/v1/subaccounts/{{sub-account-id}}/callflows - v1.2


PlayFile file URL

url of the audio to be played in the call

  • supported protocols - http, https
  • max file size - 5120 KB
  • supported media formats - mp3, wav

Sample of a playFilerequest

    "callflow": [
        "action": "playFile",
        "params": {
            "source": "+6568332000",
            "destination": "+6591234567",
            "fileUrl": "",
            "repetition": 2



    "sessionId": "d9874358-89ac-4c50-bbab-1eb634482a94",
    "sessionStatus": "CREATED",
    "callFlowRequestId": "89b545a5-0676-11ee-8100-d500c0d203fc",
    "statusCode": 1,
    "statusMessage": "Created"


    "sessionStatus": "NOT_CREATED",
    "callFlowRequestId": "0564e804-0a7e-11ee-9c83-6df9c048a122",
    "statusCode": -1007,
    "statusMessage": "$.callflow[talk].action should be one of: [say,playFile,sayAndCapture]

Explaining Session Status

Session status indicates if a call is successfully accepted & created or not created on the 8x8 platform. 8x8 returns two status:

  • CREATED- call is successfully created on the platform.
  • NOT CREATED- call is not successfully created on the platform and 8x8 returns statusCode and statusMessageto understand why the call was not accepted on the platform

Status Code and Status Message

Status CodeMessage
-1001Invalid JSON request body
-1002Speech profile or language parameter invalid
-1003Valid maxDigits required when minDigits provided
-1005Valid overallTimeout is required when digitTimeout provided
-1007$.callflow[0].action should be one of: [Call action names]
Eg: $.callflow[0].action should be one of: say,playFile,sayAndCapture
Valid maxDigits is required when completeOnHash is false
-1009Invalid call flow entry provided. [Additional error details here].
Eg: Invalid call flow entry provided. $.callflow[0].params.text: is missing but it is required
-9999An unknown error has occurred.